Privacy Policy

Last updated: January 2025  ·  Effective immediately

1. Information We Collect

When you use our website or contact us, we may collect:

• Contact information — name, mobile number, email address, state/district
• Enquiry details — the service you're interested in, your situation description
• Usage data — pages visited, time on site, device type (via Google Analytics)
• Communication records — WhatsApp messages, emails, call notes

We do not collect sensitive personal data such as financial information, Aadhaar numbers, or health information through this website.

2. How We Use Your Information

• To respond to your consultation enquiry
• To provide FPO formation, carbon credit, and related services you have requested
• To send relevant updates about our services (only with your consent)
• To improve our website and service offerings
• To comply with legal and regulatory obligations

3. Data Sharing

We do not sell, rent, or trade your personal data. We may share it with:

• Government bodies — MCA, NABARD, SFAC, ROC — as required for FPO registration and compliance services you have engaged us for
• Service providers — Google (Analytics, Workspace), Formspree (form processing), Calendly (appointment scheduling) — under data processing agreements
• Carbon registries — Verra, Gold Standard — for carbon credit enrollment services you have requested

4. Data Retention

We retain your personal data for as long as necessary to provide our services and as required by law. Enquiry data is retained for 3 years. Client engagement records are retained for 7 years in compliance with statutory requirements.

5. Your Rights (DPDP Act 2023)

Under India's DPDP Act 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent and request deletion of your data
• Nominate a person to exercise rights on your behalf
• Raise a grievance with our Data Protection Officer

To exercise these rights, email us at privacy@mujanti.in. We will respond within 72 hours.

6. Cookies & Analytics

We use Google Analytics 4 to understand how visitors use our site. This sets cookies that collect anonymised usage data. You can opt out using Google's opt-out browser add-on or by adjusting your browser's cookie settings.

7. Security

We implement reasonable technical and organisational measures to protect your personal data. Our website uses HTTPS encryption. However, no transmission over the internet is 100% secure.

8. Third-Party Links

Our website may link to external sites (government portals, carbon registries, partner organisations). We are not responsible for the privacy practices of those sites.

9. Disclaimer on Carbon Credit Advice

Information on this website regarding carbon credits is for general informational purposes only and does not constitute financial, investment, or legal advice. Carbon credit values and income projections are estimates based on current market conditions and may vary significantly. Always consult a qualified professional before making financial decisions.

10. Contact & Grievance Officer

For privacy concerns, data requests, or grievances:

• Email: privacy@mujanti.in
• Response time: 72 hours for acknowledgement, 30 days for resolution
• Address: Mujanti Services Pvt. Ltd., India

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email if you are a client. Continued use of our services after changes constitutes acceptance of the updated policy.